Aussie Brewmakers shifts to online retail with warehouse outlet

AUSSIE Brewmakers, established in Victoria's High Country, has long served homebrewing enthusiasts through both physical and online retail. However, economic challenges and industry consolidation have made traditional brick-and-mortar stores less viable, leading to numerous closures across Australia. To adapt, Aussie Brewmakers is shifting its focus to online retail, converting its physical store into a warehouse outlet. Key changes include: • Limited Product Display: The warehouse outlet will not showcase all products. Customers should browse the website to view the full range of over 1000 SKUs. • Cashless Transactions: From April 20, 2025, the business will transition to cashless payments, following the example of local services like Mansfield Waste and Resource Management Centre; this move streamlines operations, improves security, and eliminates the challenges of managing cash deposits with restricted bank hours. • Restricted Operating Hours: The outlet will be open only on Tuesdays, Wednesdays, and Thursdays; customers are asked to visit during these designated times. • Encouraging Online Engagement: Local customers are encouraged to order via the website and participate in the Brew Crew Points loyalty program, which is exclusive to online purchases. The site is also introducing a "local pick-up" option for added convenience. This strategic shift has already yielded significant results. Over 8300 parcels were dispatched through Australia Post in the past 12 months, more than doubling the previous year’s volume. Website visits have increased by 86 per cent, allowing Aussie Brewmakers to serve homebrewers across Australia. Despite the move to online retail, the company remains committed to the Mansfield community by maintaining a physical presence and adapting to local needs. Expanding in a regional area presents unique challenges, including limited warehouse availability, a small pool of qualified employees, and restricted courier services. Despite these hurdles, Aussie Brewmakers remains dedicated to its regional roots while adapting to industry changes and consumer preferences.

Aussie Brewmakers shifts to online retail with warehouse outlet

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