Council satisfaction scores improve across the board

Mansfield Shire council has reported a strong uplift in this year’s Community Satisfaction Survey, with improvements noted across most service areas and performance indicators. The annual survey, conducted by independent firm JWS Research, involved 401 residents between 28 January and 16 March 2025. Of those surveyed, 236 were from Mansfield township and 165 from surrounding areas. Council’s overall performance score rose by five points to 62 — above both the State-wide average (54) and the Small Rural group average (53). Residents aged 65 and over rated council the highest (66), while those aged 18 to 34 gave the lowest average score (52). The value for money rating rose by nine points to 57, the highest since the measure was introduced in 2021. Perceptions of council’s overall direction also increased, lifting seven points to 58. This reverses a two-year downward trend and places Mansfield well ahead of the State-wide and Small Rural averages (both 46). Mayor Cr Steve Rabie said the result was a sign that residents were recognising council’s efforts. “We have worked hard to deliver bang for your buck and make sure that every dollar goes as far as possible with our council budget,” Cr Rabie said. Public area maintenance was again the highest-rated service area, with an index score of 82. Art centres and libraries followed with 76, while tourism development, recreational facilities and waste services each scored 69. Waste services saw a six-point increase since last year. Road maintenance also showed improvement. Sealed roads rose six points to 53, while unsealed roads increased by four to 44. Both scores exceeded State and Small Rural averages. Other notable increases included parking (up nine points to 62), lobbying (up eight to 61), and local streets and footpaths (up six to 58). Planning for population growth and the planning and building permit process each improved by six points compared to 2024. These areas have been a focus for council since 2022. “We’re encouraged by the community’s recognition of our efforts,” Cr Rabie said. “We will continue to build on this momentum and work with our community to make Mansfield Shire the best little shire in Australia.” The full survey results were presented at the 15 July council meeting and are available on council’s website.

Council satisfaction scores improve across the board

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