NORTH East residents are again expressing their frustration over fees for domestic and stock water services in the area, following ongoing issued raised with provider Goulburn Murray Water (GMW).

GMW are currently drafting their 2024–28 pricing submission to the Essential Services Commission (ESC) to be handed in in September.

Ovens Valley resident Rod Hall said he is critical of the survey process asking for feedback on the fees, as it doesn't include unregulated water users.

"Unregulated users don't have GMW infrastructure so we're not upstream of any service provision or infrastructure serviced by GMW," he said.

"We're doing all the work in terms of accessing our water, but they're charging us service point and access fees.

"Those fees should be redundant for unregulated users, but we're being lumped in with the regulated customer base.

"This has been an ongoing issue and we feel we're not being heard.

"We don't receive any service from GMW and we organise the access so it's far from a fairer deal."

Porepunkah resident Cameron Reid said the company has "overlooked" properties in the pricing list.

"They're continuing to charge us for things that aren't applicable," he said.

"For 10 years they've been charging us roughly $200 a year for service point and access fees but they're not doing anything that they're billing us for because they physically can't.

"It's an oversight because as unregulated water users we don't have GMW infrastructure that needs services or accessing; we do everything ourselves.

"This issue affects customers in Mansfield, Whitfield, Euroa, Tolmie, Alexandra and Violet Town where they're charging us the same fees as regulated customers; there's roughly 3000 unregulated customers.

"It should be simple to just remove those two charges and we've asked for that for years but once their prices are set for four years they say they can't do anything about it.

"We've seen this current period of pricing changes as an opportunity.

"So far they haven't come back with anything and we've even had to push them to get notes from meetings we've had with them on this issue."

GMW were contacted but did not provide comment before going to press.

To submit feedback on pricing, https://yoursay.gmwater.com.au/pricing–submission.../billing.